In:
Location : Noida
Qualifications : Bachelors degree or equivalent required.
Experience : 5-10 years
Key Skills : Website Management, SEO Management, Social Media Management, Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Client Relationship Manager.
Responsibilities:
- Adheres to all the defined processes including client engagement guidelines.
- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.
- Ensures all customer details are updated regularly in the CRM tool.
- Conducts ongoing usage analysis to gauge product effectiveness.
- Leverages market data to develop / enhance the current business relationship.
- Conducts periodic audits and collect positive feedback for marketing purposes.
- Reviews all major deliverables to ensure quality standards and customer expectations are met.
- Creates and Manages in a RM team at DigiLantern.
- Ensures that customer’s goals and expectations are being met.
- Responsible for the optimal use of purchased products leading to increased revenue from customer base.
- Proactively finds ways to build the client’s business and grow accounts.
- Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns’ products and services.
- Other duties as assigned by the top management.
Requirements:
- Bachelor’s degree or equivalent required.
- Proficient in any of the following languages: Italian, English, Spanish and Portuguese.
Total work experience of 5 – 10 years with:
- 5+ years of experience in relationship management.
- 3+ years of experience in working on a SaaS platform preferably.
- Must possess excellent presentation and analytical skills.
- Proficient with Microsoft office and web related terms.
- Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure.
- Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.
- Excellent analytical, problem solving and troubleshooting skills.
- Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment.
- Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred.
- Looking for local candidates who have maintained client relationship primarily in the US & UK.
