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Designation/Role

Account Manager

Location : Noida

Qualifications : Bachelors degree or equivalent required.

Experience : 1-3 years

Key Skills : Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Client Relationship Manager, Website Management, SEO Management, Social Media Management.

Job Description

  • Adheres to all the defined processes including client engagement guidelines.
  • Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.
  • Ensures all customer details are updated regularly in the CRM tool.
  • Conducts ongoing usage analysis to gauge service effectiveness.
  • Leverages market data to develop / enhance the current business relationship.
  • Conducts periodic audits and collect positive feedback for marketing purposes.
  • Reviews all major deliverables to ensure quality standards and customer expectations are met.
  • Ensures that customer's goals and expectations are being met.
  • Responsible for the optimal use of purchased services leading to increased revenue from customer base.
  • Proactively finds ways to build the client's business and grow accounts.
  • Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern's services
  • Other duties as assigned by the top management
  • Domain Understanding of HealthCare, Travel and Hospitality preferred.

Requirements :

  • Masters in Business Admin degree or equivalent required.
  • Total work experience between 2-5 years
  • Must possess excellent presentation and analytical skills.
  • Proficient with Microsoft office and web related terms.
  • Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure.
  • Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.
  • Excellent analytical, problem solving and troubleshooting skills.
  • Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment.
  • Looking for local candidates who have maintained client relationship primarily in the India and US.