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Designation/Role

Relationship Head - DigiLantern (Domestic + US Market)

Location : Noida

Qualifications : Bachelors degree or equivalent required. 

Experience : 5-10 years

Key Skills : Website Management, SEO Management, Social Media Management, Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Client Relationship Manager.

Job Description

Responsibilities: 

  • Adheres to all the defined processes including client engagement guidelines. 
  • Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner. 
  • Ensures all customer details are updated regularly in the CRM tool. 
  • Conducts ongoing usage analysis to gauge product effectiveness. 
  • Leverages market data to develop / enhance the current business relationship. 
  • Conducts periodic audits and collect positive feedback for marketing purposes. 
  • Reviews all major deliverables to ensure quality standards and customer expectations are met. 
  • Creates and Manages in a RM team at DigiLantern. 
  • Ensures that customer's goals and expectations are being met. 
  • Responsible for the optimal use of purchased products leading to increased revenue from customer base. 
  • Proactively finds ways to build the client's business and grow accounts. 
  • Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns' products and services. 
  • Other duties as assigned by the top management. 

Requirements: 

  • Bachelor's degree or equivalent required. 
  • Proficient in any of the following languages: Italian, English, Spanish and Portuguese. 

Total work experience of 5 - 10 years with: 

  • 5+ years of experience in relationship management. 
  • 3+ years of experience in working on a SaaS platform preferably. 
  • Must possess excellent presentation and analytical skills. 
  • Proficient with Microsoft office and web related terms. 
  • Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure. 
  • Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis. 
  • Excellent analytical, problem solving and troubleshooting skills. 
  • Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment. 
  • Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred. 
  • Looking for local candidates who have maintained client relationship primarily in the US & UK.