Reputation Management

Yes, the world is much smaller now. Your followers on social media can be from the other end of the world. And let’s not forget the boom in Medical tourism industry. Well, it actually is as fascinating as it sounds. Healthcare Practitioners today have unlimited opportunities to explore as compared to the scenario a decade ago. Web is a place where you can connect with your potential patients worldwide. It is a platform to communicate.

Web/social media allows you to express yourself, showcase your service offerings and your uniqueness to the world out there. And so can your stakeholders.

But.

You can’t control their words. You can’t control them from posting their feeling – good or bad. A good review from a patient is definitely a jewel in your crown. But what if somebody gives you a bad review online? Like they say, nobody remembers the good but everybody would remember the bad. Just one bad review and your reputation is gone. There can be multiple reasons for why the patient is unhappy with your services and sometimes things get beyond control. That’s where we come in the picture.

Lantern’s Reputation management services let you manage the goodwill of your healthcare clinic digitally. It is the act of keeping an eye on your practice’s presence or individuality of doctor’s profiles on the web. Keeping an eye on the popular sites or review sites and social media platforms like Twitter and Facebook, where your targeted audience communicate with you through their comments on your posts, or queries etc. Best goodwill management includes regularly monitoring and managing your brand and creating awareness about your healthcare services so its existence remains active or live on the web.